Terms & Conditions

Welcome to SMMFedex. By using the SMMFedex website, creating an account, adding funds, or placing an order, you confirm that you have read, understood, and agreed to all terms and conditions stated on this page.

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1. Service Definition

SMMFedex is an online platform that provides digital services related to social media platforms through different systems and third-party service providers.

Our services may include, but are not limited to:

• Followers
• Likes
• Views
• Members
• Engagement
• Shares
• TikTok services
• Instagram services
• Facebook services
• YouTube services
• Telegram services
• X / Twitter services
• Other digital services available on the website

The characteristics, delivery speed, quality, and guarantee of each service may vary depending on the service description and provider.

2. Account

Customers must provide accurate information when creating an account. The customer is responsible for maintaining the security of their login credentials and for all activity performed through their account.

3. Balance and Payments

Funds are added to the customer's SMMFedex balance after the payment has been successfully processed and confirmed.

The balance available in an SMMFedex account is intended to be used for purchasing services available on the platform.

Any attempt to commit payment fraud, exploit payment systems, or abuse payment errors is strictly prohibited.

4. Orders

Before placing an order, the customer must ensure that:

• The URL or username is correct.
• The correct service has been selected.
• The complete service description has been read.
• The delivery speed has been reviewed.
• The minimum and maximum order limits have been reviewed.
• The guarantee period, if any, has been reviewed.
• All special service requirements have been reviewed.

Once an order has been placed, the customer is responsible for the information and target details submitted with the order.

5. Order Processing

Orders may start immediately or after a period of time depending on the service and provider.

The delivery time shown in the service description is an estimated timeframe unless explicitly stated otherwise.

Delays may occur due to provider workload, technical issues, maintenance, social media platform updates, changes in platform systems, or other circumstances beyond SMMFedex's control.

6. Order Statuses

Pending

The order is waiting to be processed.

Processing

The order has entered the execution process.

Completed

The order has been completed according to the available system data. A Completed status does not guarantee that the delivered results will remain permanently unchanged.

Partial

Part of the requested quantity has been delivered while the remaining quantity could not be completed.

The undelivered quantity will be handled according to the Partial status and the applicable service conditions.

Canceled

The order has been canceled and the remaining quantity has not been delivered.

7. Partial vs. Drop

Partial

Partial means that the requested quantity was not fully delivered in the first place.

Example: A customer orders 8,900 followers and only 500 are delivered before the order becomes Partial. The remaining quantity was not delivered.

Drop

A Drop means that the quantity was delivered and later decreased.

Example: A customer orders 8,900 followers, the order is fully delivered, and the number later decreases. This is considered a Drop.

8. Drop

Followers, members, subscribers, or other delivered results may decrease after an order has been completed.

Drops may occur due to account removals, platform cleanups, inactive or low-quality accounts being removed, platform updates, algorithm changes, or other reasons related to the nature of the service.

SMMFedex does not guarantee that delivered results will remain permanently stable unless a specific guarantee is explicitly stated in the service description.

9. Services With a Guarantee

If a service includes a guarantee, the guarantee period will be clearly stated in the service description.

• R7: 7-day guarantee
• R30: 30-day guarantee
• R60: 60-day guarantee
• Lifetime: Lifetime guarantee according to the service conditions

A guarantee allows eligible Drops to be handled through a Refill during the specified guarantee period and according to the service conditions.

A guarantee does not mean that the delivered quantity will remain permanently unchanged.

10. Services Without Guarantee

11. Expiration of the Guarantee Period

Once the specified guarantee period has expired, the customer is no longer eligible to request a Refill or compensation for a Drop that occurs after the guarantee period.

The guarantee period is strictly limited to the duration specified in the service description and does not automatically extend due to a customer's delay in submitting a Refill request.

12. Refill Requests

Eligible Refill requests must be submitted within the guarantee period specified in the service description.

A Refill request may be rejected if:

• The guarantee period has expired.
• The service does not include a guarantee.
• The URL or username has been changed.
• The account has been made private.
• The account or content has been deleted.
• Other conflicting orders exist on the same target.
• The service requirements have not been met.
• The reported decrease is not eligible under the provider's conditions.

13. Changing the URL or Username

Customers should not change the URL or username associated with an active order when the service requires the target to remain unchanged.

SMMFedex is not responsible for failed delivery or loss of guarantee eligibility caused by changing the target information after placing an order.

14. Private Accounts

Some services require the account or content to remain public. If the customer makes the account private during processing or during the guarantee period, delivery may stop and the Drop may become impossible to verify.

15. Multiple Orders on the Same Target

Customers should not place multiple orders on the same target at the same time unless the service explicitly allows it.

Multiple orders may make it impossible to determine the source of an increase or decrease and may affect Refill eligibility.

16. Order Cancellation

Once an order has entered the processing stage, cancellation may no longer be possible.

If cancellation is supported for a specific service, it will be handled according to the order status and provider capabilities.

17. Refund Policy

Refund requests are handled according to the order status and the nature of the issue.

• Order Not Started: Cancellation may be reviewed according to the service conditions.
• Partial Order: The undelivered quantity will be handled according to the Partial status.
• Canceled Order: The balance will be handled according to the cancellation status.
• Completed Order: The delivered quantity is not refundable simply because a Drop occurs later.
• Drop During Guarantee: The issue may be handled through Refill if the service supports it.
• Drop After Guarantee: No Refill or Refund is available due to the Drop after the guarantee period has expired.
• No Guarantee Service: No Refill, Refund, financial compensation, or re-delivery is available due to a Drop, even if the delivered quantity is completely lost after the order has been completed.

18. Customer Errors

SMMFedex is not responsible for orders affected by incorrect information provided by the customer, including:

• Incorrect URL
• Incorrect username
• Incorrect service selection
• Incorrect quantity
• Changing the target after placing the order
• Making the account private
• Deleting the account or content

19. Third-Party Providers

Some services are delivered through third-party providers. Delivery speed, quality, Drop rate, and availability may vary between providers and services.

If a service includes a provider guarantee, Refill or compensation will be handled according to the guarantee and conditions applicable to that service unless SMMFedex explicitly provides an additional guarantee.

20. Social Media Platform Changes

Platforms such as TikTok, Instagram, Facebook, YouTube, Telegram, and X may change their systems, policies, algorithms, or methods of calculating statistics.

Such changes may result in delays, Drops, changes in delivery speed, service interruptions, or reduced service quality.

21. Prohibited Use

SMMFedex must not be used for illegal, fraudulent, abusive, or harmful activities.

Prohibited activities include, but are not limited to:

• Attempting to hack accounts.
• Stealing personal information.
• Fraud.
• Identity impersonation.
• Payment fraud.
• Exploiting system vulnerabilities.
• Abusing website or payment systems.

SMMFedex reserves the right to suspend or terminate accounts that violate these terms.

22. API

Customers using the SMMFedex API are responsible for keeping their API Key secure and using the API properly.

Sharing API credentials with unauthorized parties or abusing the API may result in API access being restricted or permanently disabled.

23. Reselling Services

Customers who use SMMFedex to resell services to their own customers are responsible for their own customers and business policies.

SMMFedex is not responsible for disputes between resellers and their customers.

Resellers are responsible for accurately communicating guarantee, Refill, Drop, and Refund conditions to their customers.

24. Complaints

When submitting a complaint, customers may be required to provide:

• Order ID
• Target URL
• A clear description of the issue
• Additional information requested by the support team

Complaints are reviewed based on order records, system data, provider information, and the applicable service conditions.

25. System Records

SMMFedex order records, execution logs, system data, and provider information may be used as the primary sources when reviewing disputes, complaints, Refund requests, or Refill requests.

26. Compensation and Exceptions

SMMFedex may provide account credit or compensation as an exceptional goodwill gesture at its sole discretion.

Any exceptional compensation does not create an obligation to provide the same compensation in future cases.

27. Limitation of Liability

SMMFedex provides digital services that may depend on third-party systems and service providers.

SMMFedex does not guarantee permanent results unless a specific guarantee is explicitly stated in the service description.

SMMFedex is not responsible for changes, removals, restrictions, suspensions, or actions taken by third-party social media platforms.

28. Changes to These Terms

SMMFedex reserves the right to modify or update these Terms & Conditions when necessary.

The updated version becomes effective once published on the website. Continued use of SMMFedex after an update constitutes acceptance of the revised terms.

29. Acceptance of Terms

By using SMMFedex, creating an account, adding funds, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Last Updated: September 14, 2026